Terms & Conditions and Booking Policy

Welcome to Cactus Hair! 🌵✨ 

We are so excited to welcome you into our space! As a small business, we pour our hearts into giving you an incredible, relaxing experience. Because our stylists dedicate their time exclusively to you, we rely on our clients to arrive for their scheduled appointments.

When a guest misses an appointment without letting us know, it impacts our team, our day-to-day overheads, and our lovely regulars who are waiting for an opening. To help us protect our stylists' time and keep things running smoothly, we require a booking fee to secure all appointments.

By booking with us, you are agreeing to our friendly house rules, terms, and cancellation policy outlined below.

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💬 Consultations: Creating Your Dream Hair

We believe every great hair journey starts with a great chat!

• New Clients & Big Changes: If you are visiting us for the first time, planning a major color transformation, or booking hair extensions, a thorough consultation is essential.

• What to Expect: We’ll look at your hair history, check its current condition, chat about your lifestyle, and map out a realistic path to your dream hair (along with an accurate price estimate).

• Extension Bookings: Please note that all hair extension services require an in-salon consultation before your appointment can be fully locked in.

• You can book both consultations via our online booking system.

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✨ Quotes & Stylist Tiers

• Pricing Guides: Online prices are a guide only. Because every head of hair is unique, exact prices are confirmed in the salon during your consultation.

• Options for Every Budget: We offer tiered pricing based on our team's experience level—from our talented junior stylists to our advanced stylists and management team. This allows our fresh, rising stars to build their clientele while making gorgeous hair accessible for all budgets!

 

💻 Online Bookings

• Perfect Timing: Online bookings are occasionally subject to change if scheduling conflicts pop up. We will always call you right away if we need to adjust anything! Please ensure your contact details are accurate so we can stay in touch.

• Confirming Your Spot: We’ll send you a confirmation email right after you book—please double-check it for any errors!

• The Countdown:

  • 5 Days Before: You’ll receive a reminder email. Please use this time to confirm your spot and lock in your booking fee if you haven't already.

  • 3 Days Before: If we haven’t heard from you, we’ll send a friendly SMS. If we still don’t receive a response, we’ll attempt a phone call before reluctantly cancelling the spot to open it up for our waitlist.

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💳 Booking Fees & Payments

Your booking fee goes directly toward the cost of your hair on the day—it is never an extra charge!

• Standard Services: A 30% non-refundable booking fee is required to secure your spot.

• Hair Extensions: A 50% booking fee is required (and a consultation is essential before booking).

• Payment Options: We accept cash and offer EFTPOS facilities (please note EFTPOS transactions incur a small surcharge). We also happily accept Afterpay and Zip Pay! If you need to make alternative arrangements for your booking fee, just chat with our lovely reception team.

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🗓️ Rescheduling & Cancellations

We know life happens! If you need to shift things around, please give us at least 48 hours' notice. This gives us enough time to fill the gap, manage our team's roster, and contact clients on our waitlist.

• Inside the 48-Hour Window: Cancellations or reschedules made with less than 48 hours' notice will unfortunately forfeit the booking fee.

• Under the Weather? If you are feeling unwell, we respectfully ask that you reschedule to keep our team and clients safe. We will gladly transfer your booking fee to your next appointment!

• Changing Services: Want to scale back your appointment (e.g., dropping a colour and just getting a cut)? Please let us know 48 hours in advance as well. We allocate specific time blocks for your services, and we are unable to change these at your appointment as this creates unfillable gaps in our day.

• Running Late: We operate strictly by appointment. If you are running 15 minutes late or more, we may be unable to look after you that day, and our standard cancellation policy will apply.

📝 Please note: Any exceptions to our cancellation policy are entirely at management's discretion.

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🧴 Home Care, Swimming & Our Colour Guarantee

We want your gorgeous new look to last as long as possible! Because professional salon colour and chemical services require specific aftercare to stay vibrant and healthy, please keep the following in mind:

• The Right Products: We take great pride in our work, but we can only guarantee our color and chemical services if you are using the professional home-care products recommended by your Cactus Hair stylist. Over-the-counter or supermarket products can strip your color, alter the tone, or compromise your hair's integrity.

• Calling All Swimmers! Frequent swimming in chlorinated pools or salt water can rapidly fade color, shift tones (hello, unwanted green or brassy reflects), and dry out your hair. If you swim regularly, please let your stylist know so we can give you the right protective prep steps—however, please note we cannot guarantee service longevity against regular swimming.

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💇‍♀️ Our Happiness Guarantee

In the unlikely event that you aren’t absolutely in love with your hair, Cactus Hair proudly offers complimentary adjustments for a one week window following your original service. To keep things consistent, these adjustments are looked after by your original hairstylist.

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🤫 A Relaxing Sanctuary (Little Ones in the Salon)

A lot of our clients come to Cactus Hair to switch off, unwind, and enjoy some peaceful pampering. To help us keep the salon atmosphere friendly, calm, and safe for everyone, please note our child policy:

• While children are always welcome, they remain the sole responsibility of the parent or guardian and cannot be supervised by Cactus Hair staff.

• For their safety around hot tools and sharp equipment, children must remain seated right next to you within your view. We kindly ask that little ones do not run around the salon or sit unaccompanied in the waiting area.

Thank you so much for respecting our team, our time, and your fellow clients. We cannot wait to pamper you!

Love, The Cactus Hair Team x

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We are a waste free salon 

This means all of our waste is removed by Waste free systems and sent to be recycled, repurposed and reused.

We are dedicated to reducing our impact on the planet. We do not charge an 'extra fee' for this.

We hope you will join us on our environmental endeavours, feel free to bring in your old shampoo bottles for recycling.

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